NZXT RMA Packaging FAQ: Return Questions Answered

Quick answer

NZXT requires packaging materials similar to the RMA kits for all warrantable returns. Buy the kit that matches your case series, follow the included instructions, and ship only after the kit arrives. Do not use the original retail box unless it is the RMA kit itself.

Which RMA packaging kit do I need?

Match the kit to your case series. The H7 Series kit (product ID 1702128) is for H7 cases, the H6 Series kit (product ID 1702133) is for H6 cases, and the H5 Series kit (product ID 1702125) is for H5 cases. Each kit provides a safe and secure shipping solution for your PC. Packaging materials similar to this kit are required for all warrantable RMA procedures. If you are unsure which case you have, check the model name on the front panel or in your order history.

What is included in an NZXT RMA packaging kit?

The kits include the foam, box, and materials needed to protect your prebuilt during transit. The exact contents may differ slightly from the product page because NZXT may substitute alternative materials of equal or higher quality. The H6 Series kit holds up to 50 lbs and meets shipping carrier requirements. For the H5 and H7 kits, check the included instructions for weight limits and packing steps.

How do I return my NZXT prebuilt PC?

Start by contacting NZXT support to confirm your RMA is approved. Then purchase the correct RMA packaging kit for your case series. When the kit arrives, follow the packaging instructions provided with it or linked on the product page. Remove any personal accessories, close the case panels, and secure the PC inside the foam. Seal the box, attach the return label, and schedule a pickup or drop it off at the carrier. Keep the tracking number until your refund or replacement is processed.

Can I use my own box and foam?

NZXT states that packaging materials similar to the RMA kit are required for all warrantable RMA procedures. Using your own box or foam may not provide the same protection and could affect your warranty claim if the PC is damaged in transit. The safest option is to use the kit designed for your case series.

Are RMA packaging kit sales final?

Yes, for the H6 Series kit, all sales are final. This is noted on the product page. The H5 and H7 kits do not list a return policy in the provided facts, so treat them as final sale unless NZXT support tells you otherwise. Buy the correct kit the first time to avoid extra cost.

RMA return checklist

Confirm your case series

Check the model name on your PC or in your order history. H5, H6, and H7 each have a dedicated kit. Ordering the wrong kit wastes time and money because sales are final.

Get RMA approval first

Contact NZXT support and wait for an RMA number before buying packaging or shipping anything. Shipping without an RMA may result in your return being refused.

Follow the included instructions

Each kit comes with or links to packaging instructions. Use them to position foam and secure the PC. Proper packing protects your warranty claim if transit damage occurs.

Keep your tracking number

Save the receipt and tracking until NZXT confirms receipt and completes your refund or replacement. Tracking is your proof of return if the package is lost.

RMA packaging kits at a glance

• Gaming PC RMA Packaging Materials (H7 Series): The H7 series packaging materials kit provides a safe and secure shipping solution for your PC. Packaging materials similar to this kit are required for all warrantable RMA procedures. If you have an H7 case, this is the kit that keeps your return compliant with warranty requirements.
• Gaming PC RMA Packaging Materials (H6 Series): The H6 series packaging materials kit holds up to 50 lbs and meets shipping carrier requirements. All sales are final. The 50 lb limit covers most H6 prebuilds, but weigh your PC if you added heavy components. Final sale means you should confirm your case series before ordering.
• Gaming PC RMA Packaging Materials (H5 Series): The H5 series packaging materials kit provides a safe and secure shipping solution for your PC. Packaging materials similar to this kit are required for all warrantable RMA procedures. H5 owners need this specific kit to meet the packaging requirement for a warrantable return.